Job Description
Job Description: Title:Account Manager - Commercial Lines Hybrid Preferred: 1 day in the Binghamton, NY or Syracuse, NY office OR Fully Remote: applicants residing in Eastern or Central Time Zones Book Focus: Construction, Contractors, Habitational | Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence :Maintaintechnical competence and industryexpertise. Team Leadership :Direct daily activities of the account management team. Customer Service :Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management :Manage policy expirations and renewals. Renewal Process :Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable :Monitorreports andtake actionon delinquent accounts, collecting outstanding balances. System Maintenance :Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitorand maintain activity/suspense to ensuretimelycompletion. Communication: Maintainfrequent, transparent communication with the account teamregardingwo
