Job Description
Job Summary We are looking for an experienced, results-driven Supermarket Operations Manager to lead all day-to-day operations, ensure smooth running of the store, deliver excellent customer service, and meet sales, profit, and operational targets. You will deputise for the Store Manager, lead the team, and ensure full compliance with UK regulations and company standards. Key Responsibilities Store Operations & Daily Management Oversee all departments: grocery, fresh food, bakery, deli, frozen, non-food; ensure smooth workflow, opening/closing routines, and safe working environment. Manage stock levels, replenishment, inventory control; reduce waste, shrinkage, out-of-stocks; maintain accurate stock records and audits. Ensure displays, shelves, pricing, signage, and promotions are correct, attractive, and fully compliant. Coordinate deliveries, goods-in, storage, and equipment maintenance; keep store clean, tidy, and fully functional. Plan staffing rotas, match resources to customer footfall, control labour costs. Team Leadership & Development Recruit, train, coach, and supervise all staff (department managers, cashiers, shelf-fillers, customer service). Set targets, conduct appraisals, resolve issues/disputes, and build a motivated, high-performing team. Deliver training on service standards, food safety, health & safety, and company policies. Foster a positive, inclusive culture and ensure all colleagues follow rules and procedures. Commercial & Financial Performance Achieve sales, profit, and KPI targets; analyse sales data, trends, and customer behaviour to drive growth. Control costs: labour, waste, utilities, supplies; implement efficiency improvements. Plan and execute promotions, seasonal campaigns, and product launches; maximise sales opportunities. Manage store budget, report performance to head office, and contribute to annual business plans Compliance, Health & Safety & Legal Ensure full compliance with Singapore laws: Food Safety Act, FSA standards, Hea
