Job Description
Department: Operations Reports To: VP, Operations POSITION SUMMARY This position will manage a high-performing team responsible for the end-to-end delivery of complex fiber infrastructure projects. Candidates should have hands-on experience managing dense (250+ node) metro fiber networks and/or long haul (>400 mile) fiber networks including management of complex federal, state and local regulatory requirements and acting as a client-facing representative for Vero. RESPONSIBILITIES Recruiting, management, and professional development of a high-performing operations team, including project managers and coordinators. You will champion a culture of accountability and continuous improvement. Identification, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors. Project management of multiple projects including establishing project schedules, maintaining project budgets, running regular project calls. Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks. Act as a primary operational partner for key accounts. You will be responsible for high-stakes client relationships, leading critical project communications, business reviews, and proactive resolution strategies. Validation and approval of vendor invoices. Serve as an escalation point for both internal and external stakeholders Serve as a strategic technical lead for OSP operations, ensuring that complex fiber builds—from engineering and permitting to splicing and testing—are executed with process rigor, vendor accountability, and transparent project milestones. Support build cost estimates and delivery timelines for the sales team. Drive operational maturity by designing and refining scalable processes for service delivery lifecycles; identify and eliminate systemic bottlenecks to improve speed-to-revenue. REQUIRED QUALIFICATIONS 10+ years of operational leadership experience in high-stakes environmen
