Job Description
About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. About this Position At Net at Work , the Client Experience Manager (CEM) is accountable for driving retention, revenue growth, and client satisfaction across a defined book of business. Acting as a trusted advisor and strategic partner, the CEM ensures that every client maximizes the value of their investment, while expanding their relationship with Net at Work . This role blends business acumen, relationship-building, and consultative insight to increase revenue per client, expand share of wallet, and safeguard recurring revenue. While renewals and commercial close are executed by dedicated teams, the CEM directly influences these outcomes by owning the client relationship, surfacing opportunities, and ensuring a seamless experience that contributes to company growth. This is not a stepping stone to sales. It is a strategic career path designed for professionals passionate about building enduring client partnerships that deliver measurable business outcomes for both clients and Net at Work . Job Responsibilities Client Engagement & Relationship Management Own and proactively manage a defined book of business, with tailored engagement strategies by account tier (Tier 1: Strategic, Tier 2: Growth, Tier 3: Nurture). Serve as a primary partner for value realization, business alignment, and client advocacy – not transactional support or
