Job Description
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Position Description: Supports application software and performs upgrades following established procedures Provisions user and administrator access for applications and systems Installs application patches in accordance with standard processes Troubleshoots and resolves technical issues across systems and applications Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution Maintains system/application documentation and operational procedures Monitors application availability, capacity, and performance against established metrics Reviews system alerts for accuracy and takes corrective action as needed Provides troubleshooting and end-user support for business teams using applications/systems Manages the promotion of code and changes across Dev, QA, and Production environments Tests developer-submitted changes and coordinates business acceptance testing and approvals Supports disaster recovery (DR) planning and testing for assigned applications/systems Develops system standards, procedures, and support documentation for both technical teams and end users Partners with development teams to test and approve application enhancements and modifications Utilizes out-of-the-box tools and modules to supp
