Job Description
Client Service Delivery Associate III Position Summary The Client Service Delivery Associate III supports Guardian ’s mission by delivering exceptional, customer-focused service across phone, email, and chat channels. This role handles inquiries related to benefits, billing, eligibility, and claims while ensuring accurate, efficient, and timely resolutions. The position requires strong problem-solving skills, the ability to navigate multiple systems, and a commitment to delivering a high-quality customer experience. This is an opportunity to contribute to a collaborative team while making a direct impact on customer satisfaction and loyalty. You are A customer-focused professional who thrives in a fast-paced, service-driven environment Skilled at identifying root causes and resolving customer issues effectively Comfortable navigating multiple systems simultaneously to deliver accurate information A strong communicator who builds rapport quickly and works collaboratively across teams Detail-oriented with a focus on quality, compliance, and customer experience You have Required Qualifications High School Diploma or equivalent Ability to work across multiple communication channels (phone, email, chat) Strong aptitude in math, computer proficiency, and ability to navigate multiple systems Effective verbal and written communication skills Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality Availability to work all call center shifts with determination based on business-need Direct-wired internet connection with an internet speed at a minimum of 50 Mbps download / 10 Mbps upload Ability to self-diagnose and trouble shoot technical issues Proficient PC skills that demonstrate efficient use of windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with a customer on the telephone Preferred Qualifications Associate or Bachel
