Job Description
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary Location: Sao Paulo, Brazil Hybrid Full-time Payoneer is looking for a Team Lead, Customer Success to join our fast-growing global Fintech organization. This full-time hybrid role reports to the LATAM Customer Success and Engagement Head and will play a critical role in driving customer retention, growth, and long-term value across the region. The Team Lead will lead a high-performing team of Customer Success Managers responsible for managing, retaining, and growing a portfolio of SMB and Mid-Market customers across Brazil. This role combines strategic leadership, operational excellence, customer advocacy, and commercial execution. You'll coach and develop a team, build scalable customer success motions, and partner cross-functionally to drive customer outcomes, GMV growth, retention, and expansion revenue. What you'll do: Lead and develop a high-performing team of 4-8 Customer Success Managers across Brazil. Hire, onboard, coach, and retain top talent while establishing clear performance expectations and development plans. Drive customer retention, a
