Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary The Business Systems Analyst Manager partners with business and technology teams to improve systems, workflows, and operational processes. In this role, you will gather and translate business needs into clear requirements, support solution design and implementation, and help ensure new capabilities deliver measurable value. This role is focused on Customer Support Management (CSM) configuration and on using technology to improve business performance, user experience, and operational effectiveness. About the Team This team works closely with stakeholders, Product Managers, and technical teams to define requirements, support solution delivery, and improve business processes. The work combines analysis, documentation, configuration, testing, and issue resolution to support scalable and efficient operations. Core Responsibilities Stakeholder collaboration Work closely with stakeholders and Product Managers to analyze, understand, and document requirements. Manage stakeholder expectations around scope, timelines, and deliverables. Serve as a liaison between business stakeholders and IT to ensure alignment on project goals. Requirements gathering and analysis Collect, analyze, and document functional and technical requirements for new projects, enhancements, and production issues. Assess current business processes and identify gaps, risks, and improvement opportunities. Translate business needs into clear requirements that support solution design and implementation. Process design and documentation Develop business process models and current/future state design documents. Maintain documentation such as business requirements, use cases, process flows, functional specifications, user stories, data schemas, and data flow diagrams. Continuously evaluate processes for improvement and automation opportunities. Solution delivery and confi
