Job Description
Come join our amazing team and work remote from home! The Escrow Analyst is responsible for enhanced specialized processes and escalated escrow issues. Also, responsible to provide timelines on all escrow department complaints, back up for internal/external audits, and research tax penalties from tax vendor. This is an experienced level job that handles escalated escrow issues and processes with a high degree of complexity. Duties are to be performed in accordance with all US State and Federal laws/regulations as well as the company’s outlined policies and procedures. The target pay range is $22.00/r to $26.00/hr. What you’ll do: Complete all tasks and responsibilities in accordance with applicable regulatory requirements. Research and provides timelines for complaints received from the Advocate Department, CFPB, Better Business Bureau, etc. Provide summaries and information as requested from internal and external clients to assist with litigated files, adversary complaints, and other legal action. Monitor, provide reports to vendors, and build insurance lines and flood zones on acquired loans. Verify the tax data that is built by tax vendor on acquired loans. Input payment changes and shortage spreads on acquired loans. Provide escrow figures for loans processing an assumption. Update escrow payments, insurance policies, and perform analysis on assumed loans. Operate in partnership with other departments and divisions, fostering positive working relationships and demonstrating excellent customer service skills. Research and rebut incorrect tax penalties with tax vendor. Provide supporting documentation to the Research and Recovery Department to recuperate funds. Research and provide instructions on outstanding checks. Proficient working knowledge of Microsoft Programs (Excel, Teams, & Outlook) Ability to troubleshoot moderate to highly complex escrow issues and make decisions which have significant impact. Moderate understanding of Agency and investor guidelines. A
