Job Description
Coordination Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation. Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule. Regular follow-up with technicians as to job status and with customers to provide job completion updates. Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc. Work in conjunction with the Warranty department to support customer warranty and claims issues. Administration Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.). Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration. Assist field and shop techs with parts ordering and follow-up for open work orders. Issue purchase orders as required (i.e for third party parts and services, tools, etc.). Maintain effective, accurate reporting, data management and record keeping. Assist and backfill for Service Supervisors and Service Administrators in their absence. Other duties as assigned. Competencies 1 years technical knowledge of heavy equipment, cranes and construction equipment Administrative skills in heavy equipment industry, construction or distributor environment MS Office proficiency, service reporting/time entry and invoicing software Methodical, analytical, organized and detail oriented Report writing Due diligence and promotion of a Health and Safety culture Dynamic team player with a positive attitude
