Job Description
Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $3100 + aws + flexi benefit + staff meals Join our Housekeeping team and play a vital role in ensuring every guest enjoys a clean, comfortable, and memorable stay. As a Floor Supervisor, you will oversee guest room operations, lead Room Attendants, and maintain exceptional housekeeping standards throughout assigned floors and guest areas. Key Responsibilities Guest Room Quality & Inspection Conduct routine inspections of guest rooms, corridors, and assigned areas to ensure cleanliness and presentation standards are consistently achieved. Verify room readiness and coordinate room status updates with Front Office to support efficient guest arrivals. Monitor housekeeping quality standards, including room servicing and turndown operations. Ensure guest privacy and security procedures are strictly followed at all times. Team Leadership & Development Supervise, guide, and motivate Room Attendants to deliver high-quality housekeeping services. Provide coaching, training, and ongoing support to improve team performance and operational efficiency. Allocate daily assignments and monitor productivity to ensure smooth operations. Ensure team members maintain professional grooming, appearance, and service standards. Operational Coordination Liaise closely with Front Office, Engineering, and other departments to support seamless hotel operations. Report maintenance defects and follow up on repair requests to ensure guestrooms remain in excellent condition. Oversee housekeeping pantries, linen rooms, and storage areas to ensure cleanliness and organisation. Ensure lost-and-found procedures are properly followed and documented. Guest Service Excellence Respond promptly to guest requests, special arrangements, and service concerns. Resolve housekeeping-related issues professionally and efficiently to maintain guest satisfaction. Support personalised guest experiences through attention to detail and proac
