Job Description
Bilingual Front Desk Medical VA | eClinicalWorks Required (Spanish/English) Remote | Hepatology Clinic Support | 32 Hours/Week | $6.5/Hour Role Overview GoLean Healthcare is seeking a highly professional, adaptable, and proactive Virtual Medical Assistant (VA) to support the client's expanding practice. This position functions primarily as a remote medical receptionist and administrative partner. The ideal candidate will be a clear communicator who can manage patient intake, logistics, and multi-task effectively to improve clinical efficiency and satisfy patient needs. Client Profile & Practice Insights Specialty: Liver Disease / Hepatology Practice Climate: Highly active, busy clinical environment with an immediate need for administrative relief. Growth Outlook: The practice is currently expanding, which includes opening a new clinic location and onboarding an additional Nurse Practitioner (NP). Primary Goal: Client wants to increase overall operational efficiency, keep front-desk scheduling consistent, and lower long phone wait times to improve patient satisfaction. Key Responsibilities & Tasks The Virtual Assistant will handle essential front-office administrative functions, relieving the in-clinic staff of heavy phone volumes and basic documentation. 1. Patient Communication & Intake Answer inbound calls and manage standard routing through the phone tree. Gather and verify demographics for new and returning patients. Process and follow up on patient referrals and administrative intake tasks. Manage voicemails efficiently during high-call volume periods or outside regular business hours. 2. Appointment & Schedule Management Schedule patient visits with accuracy according to specific physician and practitioner preferences. Execute standard reminder sequences to maximize daily show-rates and minimize "no-shows." Refill & Follow-Up Coordination: Review the patient's chart to identify the last date they were seen. Ensure that any patient with an active medication ref
