Job Description
DVT is one of the top software development companies on the continent, consulting on cutting-edge applications for leading enterprises in South Africa and globally. We are committed to continuously developing our people, with a strong culture of learning, internal speaking, and sponsored technical events across the AWS ecosystem. We are looking for a Senior Cloud & AWS Support Engineer to join our cloud team on a client-embedded engagement. This is a dual role : alongside building and maintaining cloud infrastructure and automation, you will provide day-to-day AWS operational support — owning incident, alert, and request triage, on-call response, and the operational health of the client's AWS estate. You sit within the client's Operations ("keeping the lights on") team, working closely with their platform and engineering teams to keep production stable while improving it. Requirements DUTIES AND RESPONSIBILITIES AWS Support & Operations Act as first responder for the client's AWS environment — triage, diagnose, and resolve incidents and service requests within agreed SLAs Own alert handling across CloudWatch, GuardDuty, Security Hub, and AWS Health, including the email/notification alerting pipeline, routing, and noise reduction Participate in the on-call rotation (incl. cross-timezone cover where client launches require it) and lead structured incident response and post-incident reviews Manage the operational ticket queue (incident, request, problem, and change), maintaining clear status, ownership, and communication to client stakeholders Build and maintain runbooks, playbooks, and knowledge-base articles to standardise response and enable faster, repeatable resolution Drive problem management — identify recurring issues, perform root-cause analysis, and convert findings into permanent fixes and automation Support patching, backup/restore verification, and routine operational maintenance under tagging- and SCP-based governance Infrastructure & Automation Design, i
