Job Description
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Virtual Assistant to join our Team. The ideal candidate for this role should have an excellent command of the English language, be highly organized and reliable, possess a strong work ethic, and be attentive to detail. Prior administrative experience is recommended but not required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Tasks and Responsibilities We are looking for an organized, positive, and personable candidate to contribute to our team. The ideal candidate would need to adjust to a fast-paced work environment. Essential Duties Perform a variety of administrative duties Answer emails and phone calls Provide real-time scheduling support by booking appointments and preventing conflicts Create content to post on the company's Social Media Channels Prepare presentations according to the instructions given Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
