Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join the Quality Assurance (QA) team at TELUS Health as a QA Manager. You will lead a talented team of QA analysts, with a focus on people development, continuous improvement, and operational excellence. You will work in a collaborative, structured environment focused on real impact, where your curiosity and constructive ideas will shape how we adopt AI. What’s In It For You People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development. High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities. Collaborative Support: Work closely with experienced QA leaders who handle technical aspects. Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working. 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance. What You’ll Do Team Management and Talent Development (50-60% of the time) Directly manage ~12 quality assurance analysts, fostering their professional development and engagement Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance Identify the potential of each team member, define clear career paths, and support their progression Create an environment of trust and collaboration b
