Job Description
The Shift Leader is responsible for carrying large trays with food from the kitchen to any table in the restaurant. He/She ensures all dishes match the ticket including modifiers and special requests. He/She delivers the correct food to the correct table number. He/She computes food or beverage service bills and verifies completeness of customer orders. He/She examines food on the tray enroute from kitchen or beverages enroute from service bar. He/She then compares the items with the listing on customer order to verify completeness and accuracy of the order. He/She operates machines similar to the cash register to compute charges. Apply quality systems. Contribute to customer service over various platforms. Cultivate productivity and innovative mindset. Demonstrate the service vision. Follow food and beverage safety and hygiene policies and procedures. Implement operations for service excellence. Interact with and serve f&b guests. Maintain food and beverage service environment. Maintain quality control procedures. Prepare for service. Project a positive and professional image. Provide go-the-extra-mile service. Provide safety and security for guests. Respond to service challenges. Solve problems and make decisions at operations level. Use essential features of a computer. Use primary functions and applications of a tablet. Work in a diverse service environment. Able to work Split Shift / Weekdays and Public Holidays
