Job Description
Overview The Business Operations group works in small project teams to identify and address complex business challenges. The team operates like an internal consulting group to define and drive strategic, operational, and organizational improvements across the business. Successful candidates will be self-motivated, intellectually curious, a fast learner, comfortable with ambiguity and working independently, able to focus on details while thinking strategically. They will have the ability to solve business problems of moderate to complex scope and deliver insights that enable timely and effective operational decision-making. Responsibilities Leads consultative requirements gathering sessions with internal operational stakeholders to scope analytical support needs and provide solutions that empower data driven decision making and revenue growth. Conducts sophisticated data analysis, modeling, prescriptive/diagnostic insight generation and data storytelling across all facets of the Retrospective Claims Auditing business. Leads process optimization exercises to compress the time-to-value in reporting/production and charged with maximizing the utility of individuals across the organization. Creates simplistic automated business tools, templates, and KPI reporting products that allow departments (operations/yield) to work effectively. Conducts ROI and opportunity cost evaluations for the reallocation of resources, capital investments, and sizing new business opportunities for account management teams. Assists management in transformational execution of new business practices and in driving operational accountability. Develop and leads monthly/quarterly business reviews that benchmarks each departments trending financial performance, evaluates cost, and measures the overall productivity/health of the business. Works cross functionally to build out solutions and insights for competitive intelligence. When necessary creates, delivers, and maintains basic client/internal repor
