Job Description
Bilingual Customer Care Representative Location: Remote | Job Type: Full-Time Schedule: Shifts may include evenings and weekends Compensation: Competitive pay + shift differentials for nights/weekends Why Join Us? At Assurant , our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. **** Start Date August ***** What Sets Us Apart: Benefits from Day One – Medical, dental, vision, and more Paid Time Off – Including holidays Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months) Comprehensive Training – Paid virtual training to set you up for success What You’ll Do: Handle inbound customer calls and/or e-mails with empathy and professionalism Resolve issues, answer questions, and provide proactive solutions Document interactions and follow up as needed Participate in special projects and adapt to evolving priorities Deliver a WOW experience on every call—customers should hear your smile! Note: This role does not involve cold calling, sales, or contract upgrades. What We’re Looking For: Minimum Requirements: Bilingual fluency in Spanish and English (required). High school diploma or GED Customer service experience (call center, insurance, or banking preferred) Strong communication, listening, and problem-solving skills Ability to multitask using technology in a fast-paced environment Reliable high-speed internet (25 Mbps down / 6 Mbps up) Quiet, distraction-free home office setup Preferred Qualifications: 2+ years of customer service experience Prior remote work experience Work Environment: Full-time, 40 hours/week Shifts may vary and include weekends and holidays Must be available to work as late as 9 PM EST Periodic shift bids determine schedules based on business needs Ready to Make a Difference? If you're a great communicator, a
