Job Description
Company Overview At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview We are committed to maximizing the return on investment for our public safety partners by driving high-level software adoption. The Software Training Delivery team provides consultative expertise across our complete emergency ecosystem—ranging from call handling to records and mobile data management. Job Description Role Overview: As a Software Education Consultant, you will act as a key driver of product adoption for our Emergency Call Management (ECM) suite. This is not a traditional classroom-only training role. We are seeking a proactive, "administrator-level" subject matter expert who can partner with agencies to ensure they are getting the full value out of our cloud and hybrid software solutions. You will bridge the gap between technical implementation and operational reality, conducting investigative site reviews to identify workflow gaps, configuring system environments, and empowering agency administrators to manage their own success. Key Responsibilities: Proactive Adoption & Enablement: Move beyond "break-fix" support. Identify underutilized product features within a customer’s subscription bundle and proactively guide them toward strategies that improve efficiency and business processes. Technical Consultation: Serve as the "admin on the user side." Assist agencies with system provisioning, configuration, and endpoint management. Teach end-users and administrators not just how to use the software, but why it fits their operational work
