Job Description
This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and - Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles - Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation - Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics
