Job Description
Come build the future of Amazon Customer Service (CS) with us. Quality & Escalations (Q&E) vision is to deliver exceptional customer experiences which restore customer trust through continuous inspection, - Experience owning/driving roadmap strategy and definition - Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement - Experience with end to end product delivery - Experience as a product manager or owner - Experience with product cycles of 6+ months - Experience owning feature delivery and tradeoffs of a product - Experience in product or program management, product marketing, business development or technology - Experience leading and transforming highly effective organizations - Proven track record breaking down organizational silos and driving strategic alignment at scale.
