Job Description
KEY RESPONSIBILITIES/ACCOUNTABILITIES Client Management Gain an understanding of the client's business & talent needs Build & deepen relationships with client stakeholders and maintain regular contact to ensure value is continuously being added to the client Develop & implement a CRM plan which positions KF as a strategic talent partner Manage day-to-day client interaction. Set and manage client expectations. Communicate effectively with client to identify needs and evaluate alternative recruiting solutions. Continually seek opportunities to increase customer satisfaction. Maintain a knowledge base of client's business, organization and objectives. Solution Service Management Project Delivery Create and execute project work plans using the Project Toolkit and revises as appropriate to meet changing needs and requirements. Ensure search requests are clearly defined to include key responsibilities, requirements, reporting structure, compensation and interview process. Maintain awareness of creative sourcing strategies and work closely with team to develop best approach for client. Effectively apply Korn Ferrys's staffing methodology and enforce project standards. Review deliverables prepared by team before passing to client. Anticipate and minimize risks on project. Prepare and participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion. Facilitate regular status meetings with project team and client. Keep team informed of changes within the Company. Participate in project scoping and implement SOW/SLA requirements. Identify business development and add-on sales opportunities as they relate to the project. Reporting Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs Analyse data and identify opportunities/trends/issues and resolve or escalate Ensure project documents and engagements are complete and updated ti
