Job Description
About Us Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels. Trusted by 7,000+ companies across 60+ countries-including India, Southeast Asia, the Middle East, and Africa-Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR. Role Summary Consultant - RevOps & GTM Strategy is the operational and analytical backbone of the Revenue Operations function. This role ensures data integrity, reporting accuracy, and execution discipline across the revenue lifecycle-from pipeline to booking, revenue, and incentives. Key Responsibilities 1. Forecasting & Pipeline Operations Support weekly and monthly forecast cycles Prepare pipeline snapshots by region, cluster, SKU, and forecast category Track slippages, ageing, and conversion metrics Support leadership reviews with clean, reconciled data 2. CRM Hygiene & Data Quality Own day-to-day CRM hygiene across Leads, Opportunities, Accounts, and Activities Validate mandatory fields (next steps, close dates, forecast categories, SKU mapping) Identify data gaps and follow up with Sales/CX teams for corrections Ensure CRM reflects execution reality, not post-facto narratives Own the end-to-end lead lifecycle from Lead → MQL → SQL → Opportunity Define and enforce lead stages, MQL/SQL criteria, and handoff SLAs with Sales Monitor and improve MQL-to-SQL conversion rates Ensure lead leakage is identified and fixed quickly Operationalize all marketing campaigns across inbound, outbound, ABM, events, and partner motions Ensure campaign trackin
