Job Description
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en About The Company Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them. This is where you'll come in As our APAC Customer Success Team Lead, you'll lead the execution of our customer retention and growth strategy across Australia and New Zealand. Partnering closely with the Head of Customer Success, you'll translate strategy into action, drive cross-functional initiatives, and ensure the team delivers strong commercial outcomes for our 18,000 ANZ customers. You'll be accountable for team performance, customer retention, and growth outcomes, while removing blockers, managing key stakeholder relationships, and ensuring priorities are delivered on time. As the second-in-command to the Head of Customer Success, you'll also provide leadership continuity and represent Customer Success in key business forums when required. This is an exciting opportunity f
