Job Description
Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary: The Site Reliability Operations (SRO) Manager leads the team responsible for end-to-end observability, real-time monitoring, and operational response across Mercury’s production and non-production platforms. This role centers on proactive detection of issues, live support during releases, and structured incident and problem management to minimize customer impact and drive long-term stability. The SRO Manager ensures that services are well-instrumented (metrics, logs, traces, and dashboards), that alerts are actionable and tuned, and that root cause analysis (RCA) and follow-through on corrective actions are consistently executed. The SRO Manager partners closely with application development, DevOps COE, Site Reliability Engineering (SRE), and Infrastructure teams to build release and runtime practices that are observable by design, provide real-time operational support during deployments, and use data-driven insights and automation to continuously improve system resilience, change success rates, and time to recovery. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $118,664 to $230,619 (NJ, NY, WA, HI, AK, MD, CT, RI, MA) $107,876 to $209,653 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $97,089 to $188,688 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) In CA: Typical hiring range is $157,177.00 to $218,302.00 The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: Lead the Site Reliability Operations team, including the Network Operations Center (NOC), responsible for obser
