Job Description
Lead and manage the AML review team responsible for corporate customers and financial institution (FI) customers, ensuring effective day-to-day operations and proper coverage of assigned cases. Oversee the end-to-end AML review process for the team, including customer onboarding reviews, periodic/trigger-based reviews, and documentation checks, to ensure adherence to internal standards and required timelines. Establish, maintain, and continuously improve QA frameworks (e.g., sampling, 1.5-line review standards, checklist effectiveness) to monitor case quality, completeness, and consistency in decision-making. Perform supervisory reviews of selected cases to validate that risk ratings, key risk factors, and required follow-ups are evidence-based and properly documented. Ensure regulatory and policy requirements are implemented effectively, including translating AML/Compliance updates into operational guidance, control enhancements, and team procedures/SOPs. Drive standardization of case documentation by setting expected quality benchmarks (narrative structure, evidence mapping, escalation rationale, and audit trail), and ensuring uniform interpretation across reviewers. Manage performance, workload, and capacity planning for the team, including case allocation, prioritization logic, and SLA monitoring to avoid backlogs and operational risks. Maintain clear escalation pathways and ensure the team escalates exceptions, high-risk observations, and potential STR/other matters in a timely and controlled manner to the relevant stakeholders (Compliance/MLRO channels where applicable). Collaborate with internal partners (Front Office, Client Coverage, Operations, Compliance/Financial Crime functions) to resolve process gaps, clarify requirements, and improve end-to-end workflow efficiency. Support audit and regulatory readiness, including preparing responses to issues raised, providing QA evidence, implementing remediation actions, and tracking closure with management oversi
