Job Description
Role Overview Adobe ’s ICX Sales organization is a modern, data-driven digital sales engine, tightly integrated with Adobe .com and the broader customer engagement ecosystem. As Manager / Senior Manager – Inside Sales & Customer Success (APAC) , this role will lead and scale high-performing teams across Inbound Sales, Outbound Sales, and Customer Success motions , with a strong focus on regional strategy, execution excellence, and sustainable revenue growth . This is a people-first leadership role with mandatory team management experience across APAC markets , responsible for driving new customer acquisition, pipeline conversion, and expansion of an existing book of business through structured, repeatable strategies tailored to diverse APAC geographies. Key Responsibilities 1. Team Leadership & People Management (Mandatory – APAC) · Lead, coach, and develop multi-layered Inside Sales and Customer Success teams across APAC , ensuring strong frontline execution and leadership bench strength. Drive consistent performance management through goal setting, regular cadence reviews, and skill development aligned to regional needs. Build a high-engagement culture focused on accountability, collaboration, and customer obsession. Partner closely with regional stakeholders to align staffing, capacity planning, and coverage models for APAC markets. 2. Inbound Sales Strategy & Execution (Chat & Phone) · Own Inbound Sales performance across Chat and Phone channels , ensuring optimal conversion of digital demand. Define and execute channel-specific strategies to improve: o Lead-to-opportunity conversion Response times and customer experience Productivity and revenue per rep Leverage customer intent, behavioural signals, and analytics to prioritize high-value inbound opportunities. Work cross-functionally with Marketing, Digital, and Operations teams to continuously improve inbound demand quality and routing. 3. Outbound Sales & Pipeline Generation (Leads, RFIs, MQLs) · Drive Outbou
