Job Description
Category: Technology Location: Role Overview We are looking for someone to take ownership of the operational flow behind our customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through. This role is responsible for helping ensure that quotes are accurate, orders are placed correctly, shipments are tracked, inventory is received and processed, configurations and staging are completed, projects stay on track, deployments are coordinated, customers are followed up with, and vendor invoices are validated before they go to accounting. This person will sit in the middle of many moving parts and help make sure nothing falls through the cracks. This is not just an administrative role. This is a coordination, execution, follow-through, and process-building role for someone who can keep vendors, warehouse activity, internal teams, projects, customers, and accounting aligned. Core Areas of Ownership This role will own and coordinate work across: Account management and customer follow-up -Project management and project coordination -Vendor management -Sourcing and pricing Quoting support -Purchase orders and purchasing -Hardware, software, license, and service ordering -Shipment tracking and delivery coordination -Warehouse and inventory coordination -Staging, configuration, and programming follow-through -Scheduling and coordination of deployments, installs, and go-lives -Vendor order and invoice reconciliation -Internal operational accountability and follow-through -Documentation and systems accountability -Action item management and operational accountability Service Understanding Is Required A critical part of this role is learning and understanding our service offerings, what makes up each service, what products, licensing, vendors, and internal work are required to deliver each one, and how those services should be quoted, ordered, fulfilled, and billed. Without understanding our services, this person will not be able to: su
