Job Description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager plays a key role in the project delivery of Elastic services and helps ensure our growing customer base receives high-quality, successful implementations. This position will work with the services team to service our global customers on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits solving some of the world's most exciting search, observability, and cybersecurity challenges. The Delivery Manager will be a customer-facing role responsible for leading project delivery in the region, supporting revenue goals, facilitating communications, meetings, and reporting . Success in this role will be measured by customer satisfaction and project delivery outcomes. What You Will Be Doing Complete Elastic training and become proficient in our Outcome Based Delivery Methodology and practices Support engagement execution from start to finish: identifying and mitigating risk, providing status reporting, and managing operational tasks Collaborate with Services sellers, architects, consultants, third-party partner
