Job Description
Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education : High school diploma or equivalent required Work Experiences: • 6+ months experience in a customer service-related role required • Experience in an Omni Channel Contact Center environment preferred • Previous Work at Home experience preferred Skills: Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally Maintain the customer’s perspective as a driving force behind activities Strong analytical, problem solving and creative thinking skills Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) Ability to toggle multiple web browsers, with dual monitors Excellent keyboarding skills Self-motivated and able to work independently and within a team setting Knowledge of customer service principles and best practices Familiarity with Academy’s product lines preferred Bilingual (Spanish and English speaking) a plus Responsibilities: Answer incoming customer contacts (calls, chats, emails) in a professional manner Respond to customer inquiries through multiple channels, as needed Research and troubles
