Job Description
Location: Orchard Benefits : Basic Salary + Allowances + Variable Bonuses +AWS Working Hours: 5-day work week (inclusive of weekends & Public Holidays), rotating shifts (9:30am–6:30pm / 12:30pm–9:30pm) Duties Sales Operations & Business Performance Managed daily retail operations and executed business plans to achieve sales growth, profit, and inventory targets. Led sales floor activities, driving team performance to meet KPIs and enhance customer experience. Monitored sales performance, prepared budgets and management reports, and implemented action plans to improve results. Reviewed purchasing trends and collaborated with suppliers to optimize sales and stock performance. Oversaw stock management, physical inventory counts, stock movement, and shortage control audits. Team Leadership & Staff Development Supervised, coached, and motivated sales staff and promoters to deliver high service standards and achieve sales targets. Conducted on-the-job training on customer service, selling techniques, product knowledge, POS systems, and grooming standards. Managed staff discipline, performance monitoring, and monthly roster planning to ensure optimal manpower utilization. Ensured adherence to company policies, operational procedures, and service excellence standards. Customer Relationship Management Handled customer enquiries, complaints, returns, and credit approvals promptly and professionally. Developed and maintained a strong base of regular customers through personalized service and database management. Gathered and analyzed customer feedback to enhance service quality and shopping experience. Supported boutiques via Duty Phone assistance when required. Merchandising & Market Analysis Implemented merchandising strategies to maximize sales productivity and space utilization. Analyzed fashion trends, customer demand, and competitor activities to recommend merchandise improvements. Assisted in sourcing, procurement, and vendor negotiations to secure favorable commercial
