Job Description
Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures. This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients. This position is partially remote but will require regular client meetings in the DC Metro area. The candidate must be local to the DC Metro area. Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance. Key Responsibilities Practice Leadership & Growth Build, lead, and scale Anika Systems ’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes Recruit, mentor, and develop a high-performing team of architects, developers, and consultants Foster a culture of innovation, collaboration, and continuous improvement Client Engagement & Delivery Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs) Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment Manage program risks, issues, and dependencies while maintaining strong quality
