Job Description
About BUZUD BUZUD is a leading healthcare and medical technology company in Singapore, specializing in innovative home-based medical equipment and Continuous Glucose Monitoring Systems (CGMS). We are committed to improving healthcare accessibility and affordability by working closely with healthcare professionals, partners, and consumers to deliver reliable and trusted solutions. Position Overview We are looking for dedicated and customer-oriented Customer Service Executives to join our frontline showroom team. In this role, you will work closely with internal teams to manage customer enquiries, deliver positive service experiences, and provide timely product and service support across our retail and showroom operations. The ideal candidate is empathetic, detail-oriented, and passionate about delivering high-quality customer service while supporting operational and business objectives. Key Responsibilities Customer Service & Support · Handle customer enquiries via phone, email, WhatsApp, and walk-ins in a professional and timely manner. · Provide accurate product information and basic technical guidance on BUZUD medical devices, including CGMS and other healthcare solutions. · Assist customers with orders, returns, warranties, and after-sales support. · Manage service requests, feedback, and complaints, ensuring resolution within agreed service timelines. · Maintain and update accurate customer records in the CRM system. Retail Operations & Showroom Support · Prepare and scan products in the showroom daily for merchandising and operational purposes. · Prepare items for sales team pick-up and delivery. · Manage showroom inventory, ensuring sufficient stock levels and timely replenishment. · Maintain cleanliness, organization, and overall presentation of the showroom. · Support retail operations, roadshows, and in-store customer service activities when required. Coordination & Administration · Liaise with Sales, Operations, and Technical Support teams to resolve custo
