Job Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Gusto is hiring a Senior Manager to lead our Group Fulfillment operation within Benefits Services. This is a senior people-leader role — you'll lead a team of managers and the individual contributors who report to them, accountable for delivering benefits accurately and on time for the small businesses who trust Gusto with their team's health coverage. You'll set operational objectives, develop and execute policies, manage capacity planning, and drive outcomes that have a measurable impact on Gusto's customers. You'll lead through your leaders — coaching them to own their teams, hold the bar, and drive change rather than transmit it. You'll also be a senior partner in shaping how AI transforms Fulfillment's work at Gusto. You'll help redesign workflows around it, build an automation roadmap
