Job Description
Date Posted: 2026-05-28 Country: United States of America Location: OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The ServiceNow CMDB Senior Manager / Architect is responsible for leading the strategic direction, governance, architecture, and operational maturity of the ServiceNow CMDB platform. This role oversees CMDB health, data quality, discovery, integrations, and alignment to CSDM and enterprise architecture standards while ensuring the platform supports scalable service modeling and operational excellence across the organization. On a typical day you will: Own and manage the Configuration Management Database (CMDB) strategy and roadmap Ensure data integrity, completeness, and accuracy across all CI classes Govern CI class models, relationships, and data sources Define and enforce CI naming conventions, lifecycle states, and data policies Work closely with Discovery and Integration teams to automate data population Align CMDB structure with CSDM and service modeling best practices Lead CMDB governance processes, standards, and operational controls across the platform Establish and maintain CMDB governance councils, policies, and data stewardship practices Drive CMDB maturity initiatives, including health dashboards, KPI reporting, and continuous improvement programs Define governance processes for onboarding new CI classes, integrations, and data sources Partner with enterprise architecture, infrastructure, security, and application teams to ensure accurate service mapping and data ownership Architect scalable CMDB and CSDM solutions that support enterprise operational and business capabilities Oversee Discovery, Service Mapping, and integration architecture to ensure reliable and automated CI population Review and approve CMDB-related technical designs, integrations, and data model changes Ensure
