Job Description
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description Summary: Amplify seeks a Technical Product Owner to support our Customer Experience organization, with a focus on customer onboarding to our digital platform and Customer Success operations. This role is responsible for optimizing and maturing our use of Salesforce and Gainsight to improve business operations, increase efficiency, reduce costs, and enhance organizational capabilities. This role partners with Business Systems Product Owners and works closely with engineering, QA, and operations teams to represent the voice of the user. The Technical Product Owner is responsible for defining, documenting, and clearly articulating requirements to delivery teams. Essential Responsibilities : Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity Partner with Customer Success to design and config
