Job Description
Our Remote Health Consultant Team is looking for a full-time, seasoned customer experience professional to join us! Our Remote Health Consultants are the front line of our client experience- the heartbeat of BodySpec ’s mission to make health, fitness, and wellness data accessible, understandable, and actionable. You’ll be the first point of contact for clients seeking clarity and support, and your ability to guide them with empathy, accuracy, and energy will directly shape their experience with our brand. This is not your typical “remote” job- our clients are deeply engaged and ask meaningful, complex questions about health, fitness, and DEXA technology. Every day is dynamic, fast-paced, and filled with opportunities to make a real impact. We’re seeking an experienced Customer Experience (CX) professional who thrives under pressure, learns quickly, and brings a strong background in health, wellness, and fitness. If you’re motivated by helping people improve their health and love a challenge, we want to hear from you. This is a remote position, working from home. What You'll Do Handle daily inbound and outbound client interactions via phone, email, text, and Slack with professionalism and efficiency. Multitask seamlessly between communication channels while maintaining accuracy and focus. Manage a high volume of appointment scheduling, rescheduling, and cancellations with precision. Respond to client inquiries about nutrition, health, fitness, and DEXA technology — providing clear, accurate, and empathetic guidance. Support event and operations teams with outbound communications and logistical coordination. De-escalate and triage complex or sensitive client situations with composure and professionalism. Contribute to ongoing process improvement efforts and uphold BodySpec ’s customer experience standards. What We’re Looking For Extensive customer service experience (3+ years preferred) in a high-volume, fast-paced environment. Demonstrated success using CX platforms
