Job Description
Bachelor's Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR three years of relevant computer support experience preferably in a call center or helpdesk environment that demonstrates knowledge of network technologies and concepts. Equivalent education may be substituted. Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts. Strong PC / LAN hardware and software troubleshooting skills. Knowledge of PC / LAN hardware. Must have A+, Security and Certification or ability to obtain within eleven months. Net+, Microsoft or Cisco certification a plus. Familiarity with MS Operating Systems and Office Suite and knowledge of ADP equipment, Active Directory, Windows 2000 / XP operating systems, DOS, Outlook, and other standard PC hardware and software. Skill to communicate effectively verbally and in writing, and to make necessary troubleshooting decisions. Unix, wireless and network administration skills a plus. Exceptional customer service and interpersonal skills.
