Job Description
Outreach Coordinator Location: Remote (U.S.) Type: 1099 contractor About Medsien Medsien is transforming how healthcare is delivered beyond the hospital walls. We are the leading provider of scalable Remote Care Management solutions, blending innovative technology with compassionate human connection. Through our hybrid approach—combining certified care partners with AI-powered dashboards, seamless EHR integration, and device connectivity—we help providers offer continuous, proactive care to patients with chronic conditions. Our mission is simple: help patients stay healthier, at home, and connected to their care teams while easing the workload for providers and practice. We’re scaling quickly and are looking for driven Outreach Coordinators who are excited to grow their careers in phone sales while making a real impact on patient health. About the Role As an Outreach Coordinator, you’ll step into a role of patient outreach and enrollment by phone— but with a key difference: Your job is to connect with patients over the phone, build trust, educate them about the benefits, and compassionately guide them through enrollment. This is an excellent opportunity for individuals eager to develop sales skills while also bringing empathy and patient care to conversations with elderly and often vulnerable patients. Success in this role comes from balancing sales drive with compassionate communication. What you’ll do Connect with patients on the Medsien platform Build rapport quickly and communicate program benefits with clarity and empathy Listen to patient concerns, handle objections with compassion, and help them feel supported Guide patients step-by-step through the enrollment process with patience and professionalism Manage your patient call pipeline and follow up as needed to ensure smooth enrollment Accurately document all interactions and outcomes in Medsien ’s systems Collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs
