Job Description
Position Summary We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a global leader in Aerospace and Defense is looking for a Team Lead to be based in Perai, Penang to work onsite. As a Team Lead, you will be responsible for the day-to-day operational aspects of the recruitment project deliverables. You will be responsible for building and extending relationships through excellence in recruitment process delivery, by effectively driving delivery to agreed timescales, sourcing, screening, and identifying qualified candidates. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved. Key Responsibilities Communicating effectively with the client to identify needs and evaluate alternative recruiting solutions Continually seek opportunities to increase customer satisfaction, driving continuous improvement initiatives Be a subject matter expert on technology utilized within the recruitment process i.e. KF Recruit and the client ATS Build a knowledge base of client's business, organization, and objectives. Manage project tightly end to end, ensuring quality assurance on day-to-day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (SLAs) established for the project Anticipate and minimize risks on project at both micro and macro levels. Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion. Ensure all systems are
