Job Description
Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously - 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 10-24 months of work experience in audit, compliance, risk management and investigations - Good communication skills - should be able to facilitate flow of information between teams internal/external - Proficiency in Excel (pivot tables, VLOOKUP) and ability to pull data from numerous databases (using Excel, SQL and/or other database tools) to perform ad hoc reporting and analysis as needed - Demonstrated ability to work in a team in a very dynamic environment - Ability to follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
