Job Description
Job Description Introduction to the role: The facilities Coordinator – Workplace Services is responsible for independently managing day-to-day workplace operations at the assigned CSC India office. This role acts as the on-ground operations lead, ensuring consistent service delivery across soft services, employee transport, and workplace experience, while maintaining compliance and cost discipline. The position requires hands-on execution with ownership, proactive issue resolution, and strong vendor management capability. Some of the things you will be doing: Workplace Operations & Service Delivery Own end-to-end delivery of workplace services (housekeeping, security, pantry, pest control, waste management, front office) Ensure daily service quality, hygiene standards, and workplace readiness Conduct structured walkthroughs and drive closure of issues without escalation dependency Ensure readiness for audits, leadership visits, and business-critical operations Maintain accurate seating plans, occupancy tracking, and workspace utilization data Vendor Management & Governance Act as single point of contact for all site vendors Drive vendor performance against SLAs, including: Service quality Manpower deployment Compliance adherence Conduct monthly vendor reviews and highlight risks proactively Ensure statutory compliance documentation is complete and audit-ready Escalate performance gaps with clear data—not opinions Helpdesk & ServiceNow Ownership Own ServiceNow / CAFM operations for the site: Ticket triaging, assignment, tracking, closure Ensure SLA adherence and user satisfaction Identify recurring issues and recommend process fixes, not just closures Maintain clean ticket hygiene (audit-proof records) Employee Transportation Management Manage end-to-end transport operations: o Routing, rostering, vendor coordination Ensure compliance (driver verification, permits, vehicle standards) Track service reliability and employee feedback Validate transport invoices with dat
