Job Description
About the Job As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software, and maintain existing systems. What You'll Do Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues. Manage support tickets: log, update, resolve, and escalate as needed. Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.). Document solutions and contribute to the internal knowledge base. Ensure compliance with IT security standards; monitor and report threats. Deliver excellent customer service and user education. Support IT projects, deployments, and upgrades. What You'll Need Bachelor's degree in Software Engineering or any IT-related field. 0–1 years of experience. Familiarity with Windows, Linux, and Mac administration. Fluent English and German is a must. Understanding of troubleshooting device/system-related issues. Excellent command of English communication skills (spoken and written). Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar. Why Aspire In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this. Be part of a Remote is here-to-stay organization. Work and learn from great minds. Explore new opportunities to learn and grow every day by attending technical and non-technical training. Get market exposure by working with international tech leaders. Attend virtual and onsite international tech conferences. Nursery reimbursement benefit. Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.
