Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Avid is hiring an Operations Administrator to join its Learning Services team! The Avid Customer Operations Team’s charter is to drive operational efficiency and strategy to support the Global Customer Care, Customer Success, and Learning Services groups within the Avid Customer Team organization. As the Operations Admin working with the Education Operations team, you will be a key contributor to the Avid Education Operations Team in processing the current operations and reviewing and recommending business process best practices. The ideal candidate is detail oriented and is a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. ABOUT THE JOB General administration support of the ALP Program and ACSR Program Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Ensure compliance of partners before releasing related benefits. Work with the Curriculum Development team to ensure new products are properly setup in the systems Coordinate testing for new offerings to ensure system is functioning Perform general administrative and operational support tasks, including ad hoc requests and process coordination. Maintain and update P&L tracking files and operational reports. Manage courseware fulfillment and distribution for training deliveries. Create and maintain training courses in LearnUpon. REQUIRED QUALIFICATIONS 1–2 years of experience supporting operations, administration, or customer support functions within a large technology or corporate organization Bachelor’s degree or equivalent professional ex
