Job Description
Who We Are Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise. Description Verily Health is seeking a Customer Success Manager for key accounts within its payer & employer sector. You will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health. Responsibilities Build trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes/value. Act as the external and internal point of contact for day to day client interactions, including preparing for and following up with weekly meetings, weekly and annual reporting, and ad hoc requests. Create success plans that align use cases with customer objectives and be able to configure them to client’s specific business hierarchy and organizational structure. Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets. Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience. Qualifications Minimum Qualifications 8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success. 5+ years’ experience managing high value, complex, and strategic partnership accounts. Bachelor’s degree or equivalent experience. Customer-centric with a focus on driving customer outcomes and achieving customer objectiv
