Job Description
Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Channel Programs Operations Manager We are seeking a Channel Programs Operations Manager to support and scale our global partner ecosystem, with a strong focus on customer lifecycle and adoption of the VCF platform and associated add-ons , executed through resellers and professional services partners. Operating within the Partner Program Office, this role enables Partner Account Directors (PADs) and partners to drive onboarding, adoption, expansion, and renewals of VCF and add-on solutions , while delivering operational excellence across partner programs, incentives, reporting, and platforms . This role supports the PAD model by providing the operational structure, data, tools, and insights required to drive consistent, measurable partner performance. The ideal candidate brings strong expertise in data, automation, and AI-driven operations to improve scalability, efficiency, and program impact. Responsibilities Customer Lifecycle & VCF Adoption (Through Partners) Design and optimize operational processes that enable PADs and partners to drive customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and add-ons . Translate VCF platform adoption goals into programmatic workflows, tools, and KPIs that support PAD execution. Enable partners with the tools, processes, and guidance required to deliver VCF deployment, expansion, and ongoing consumption . Track and provide visibility into partner-led customer outcomes , including VCF adoption, add-on attach, usage, and retention. Partner Program & Incentives Operations Operationalize partner programs aligned to VCF platform adoption and expansion , in support of PAD-led partner strategies. Partner closely with the incentives/program lead to execute
