Job Description
Position Summary The Chief Risk Officer (CRO) – Retail Banking is responsible for establishing and leading the enterprise-wide risk management framework for the retail banking business. The CRO oversees credit, operational, market, liquidity, compliance, fraud, cyber, conduct, and reputational risks while ensuring alignment with the bank's strategic objectives, regulatory requirements, and risk appetite. The role provides independent oversight and challenge to business activities, safeguarding the institution's financial stability, customers, and reputation while enabling sustainable growth. Key Responsibilities Enterprise Risk Management Develop and maintain the retail banking risk management framework. Establish risk appetite statements, risk limits, and governance standards. Ensure effective identification, assessment, monitoring, and mitigation of risks. Provide independent oversight of business decisions and strategic initiatives. Promote a strong risk culture throughout the organization. Credit Risk Management Oversee retail credit portfolios, including: Mortgages Personal Loans Credit Cards Auto Loans Consumer Finance Products Establish underwriting standards and credit policies. Monitor portfolio quality, delinquency trends, and loss performance. Lead stress testing and credit risk scenario analyses. Recommend risk-adjusted lending strategies. Operational Risk Management Develop frameworks to identify and manage operational risks. Monitor operational incidents, control failures, and emerging risks. Oversee business continuity and operational resilience programs. Strengthen internal controls and risk reporting mechanisms. Ensure effective risk and control self-assessment processes. Regulatory Compliance & Conduct Risk Ensure compliance with banking regulations and consumer protection laws. Oversee conduct risk management and fair customer treatment initiatives. Maintain strong relationships with regulatory authorities. Lead regulatory examinations and risk-re
