Job Description
Customer Success Manager Internal Title: Innovate Success Manager Remote (US Based) Must overlap with US Eastern Time business hours Travel Required Full-Time Base Salary: $110,000–$120,000 + Performance Incentives About Netsurit Netsurit is a global Managed Services Provider helping businesses grow, innovate, and secure their operations through technology. We operate across the United States and South Africa with a clear purpose: Supporting the Dreams of the Doers We have been: Named to the Inc. 5000 Fastest Growing Companies (4 years running) Recognized in the MSP 501 for 15 consecutive years Building one of the most exciting AI transformation practices in the mid-market This Is Not a Traditional Customer Success Role This is not a support role. This is not a project administrator role. This is not a traditional account management role. You will become the trusted advisor and transformation partner for a portfolio of customers investing in AI-driven business change. You will work directly with executives, customers, delivery teams, AI specialists, and our leadership team to ensure our clients successfully adopt, implement, and realize value from AI. The Opportunity If you are successful in this role: You will experience one of the fastest learning curves of your career. You will work at the intersection of: AI Digital Transformation Customer Success Program Management Business Strategy You will gain exposure to: Executive leadership teams AI transformation programs Real-world AI implementations Emerging AI technologies Some of the most innovative mid-market organizations in North America This role is designed for someone who wants to accelerate their career. What Makes This Role Different You will not spend your days managing support tickets. You will: Lead AI Strategy Sprint engagements Help customers identify AI opportunities Coordinate delivery of AI initiatives Drive accountability and execution Protect customer relationships Identify growth opportunities Work
