Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview The Senior Project Manager within Professional Services is a strategic delivery leader responsible for owning the successful execution of complex, high value customer engagements. This role focuses on end to end project accountability, driving outcomes that align with customer objectives, contractual commitments, and business value realization. Operating at the intersection of delivery excellence and commercial impact, the Senior Project Manager leads large scale or strategic programs, orchestrates cross functional teams, and serves as a trusted advisor to customers and internal stakeholders. The role emphasizes proactive risk management, financial control, and customer experience, while contributing to the continuous evolution of delivery practices within Genesys Professional Services. Key Responsibilities • Lead end to end delivery of complex and strategic projects, ensuring alignment with scope, timeline, budget, and expected business outcomes • Act as the primary point of accountability for project success, including customer satisfaction and contractual delivery obligations • Establish strong relationships with customer stakeholders, acting as a trusted advisor throughout the engagement li
