Job Description
Job Title: Program Manager – RetailLocation: HyderabadTeam: Global Accounts Receivable Financial Operations Services – Retail Credit NotesAbout the Role:Amazon is seeking a highly motivated Senior Program - Bachelor's degree or equivalent - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - • 5+ years of working cross functionally with tech and non-tech teams experience - • Experience defining program requirements and using data and metrics to determine improvements - • Exceptional discipline of meeting deadlines while managing multiple projects. - • Experience managing, analyzing and communicating results to senior leadership - • Maintain project plans, assigning and tracking tasks to respective teams. - • Support Retail Credit Notes team with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution. - • Passion for process simplification, AI-driven automation, familiarity with Amazon-internal AI tools - • Support migration from legacy tools to new platforms - • Influence without authority—use data and results to build trust and drive transformation - • Strong analytical skills with ability to use data to identify opportunities and measure impact - • Identify gaps in BRD/ PRD and work with the teams to drive improvements. - • Perform stakeholder management through daily, weekly, monthly and quarterly engagement across levels, businesses and service centers. - • Develop and maintain comprehensive documentation and process assets for the tools usage, provide support for the operations and support systems training to the users.
